Every time you connect with one of our technicians, we will ask for verification for your security. Only trust the technician´s identity when they have verified themselves. These are the steps.
Step 1 - Website checked
✓
Step 2 - Enter the 6 - digit code provided by our technician.
Please also note down this code.
Step 2 - Agent code registered
(
) ✓
Step 3 - Enter any short phrase without letting our agent know what you wrote.
This is not a password and should only be used once.
Step 3 - As verification our technician will recite to you what you wrote
Step 3 - Something went wrong. Please close this page and retry.
Step 3 - You can now give our technician access to your device
REMOTE ACCESS
Step 4 - Something went wrong or the person you are talking to is not who he says he is.